---
title: PM Cell is Unavailable
description: "**ERROR MESSAGES** ***Project Management Cell is unavailable*** ***Project Management Cell is unavailable for login*** # Possible Problems and Solutions: The process of troubleshooting the above error message will depend on when you are receiving it. The following table is designed…"
url: "https://i2b2.org/docs/pm-cell-is-unavailable/"
updated: "2026-09-15"
category: i2b2 Installation Guide / Chapter 7. Troubleshooting Installation Errors
---

# PM Cell is Unavailable

**ERROR MESSAGES**

***Project Management Cell is unavailable***

***Project Management Cell is unavailable for login***

# Possible Problems and Solutions:

The process of troubleshooting the above error message will depend on when you are receiving it. The following table is designed to assist you with troubleshooting this error.

| When The Error Message Was Received | Possible Problem(s) | Possible Solution(s) |
| --- | --- | --- |
| Received when attempting to log into the Web Client and Workbench | The PM Cell may not be running | Check your web services to see if ***PMService*** is listed as active. If it is not then you need to restart JBoss |
| Received when attempting to log into the Workbench but did not receive the message when logging into the Web Client | The location of the PM Cell may not be correctly defined in the i2b2Workbench.properties file. | Revisit the ***i2b2Workbench.properties*** file and verify the URL for the PM Cell is entered correctly. |

# Installation Guide Resources:

The following resources address how to check web services, stop and start services, configuring the i2b2Workbench.properties file and how to access it on either a Macintosh or Windows machine.

| Resource For... | Chapter | Section |
| --- | --- | --- |
| Checking Web Services | [Project Management (PM) Cell Install](https://i2b2.org/docs/chapter-5-project-management-pm-cell-install/) | [Verify PM Installation](https://i2b2.org/docs/5-7-verify-pm-installation/) |
| Stop Services | [Project Management (PM) Cell Install](https://i2b2.org/docs/chapter-5-project-management-pm-cell-install/) | [Stop Services](https://i2b2.org/docs/5-3-stop-services/) |
| Start Services | [Project Management (PM) Cell Install](https://i2b2.org/docs/chapter-5-project-management-pm-cell-install/) | [Start Services](https://i2b2.org/docs/5-6-start-services/) |
| Configuring the PM Cell in the i2b2Workbench.properties file | [i2b2 Workbench Install](https://i2b2.org/docs/3-i2b2-workbench-install-optional/) | [Define Hive Location](https://i2b2.org/docs/3-3-1-define-hive-location/) |
| Accessing the i2b2Workbench.properties file on a Mac | [i2b2 Workbench Install](https://i2b2.org/docs/3-i2b2-workbench-install-optional/) | [Access Properties File on a Macintosh](https://i2b2.org/docs/8-3-1-1-access-properties-file-on-a-macintosh/) |
| Accessing the i2b2Workbench.properties file on Windows | [i2b2 Workbench Install](https://i2b2.org/docs/3-i2b2-workbench-install-optional/) | [Access Properties File on Windows](https://i2b2.org/docs/8-3-1-2-access-properties-file-on-windows/) |