Possible Problems and Solutions: #
The process of troubleshooting the above error message will depend on when you are receiving it. The following table is designed to assist you with troubleshooting this error.
|
When The Error Message Was Received |
Possible Problem(s) |
Possible Solution(s) |
|---|---|---|
|
Received when attempting to log into the Web Client and Workbench |
The PM Cell may not be running |
Check your web services to see if PMService is listed as active. If it is not then you need to restart JBoss |
|
Received when attempting to log into the Workbench but did not receive the message when logging into the Web Client |
The location of the PM Cell may not be correctly defined in the i2b2Workbench.properties file. |
Revisit the i2b2Workbench.properties file and verify the URL for the PM Cell is entered correctly. |
Installation Guide Resources: #
The following resources address how to check web services, stop and start services, configuring the i2b2Workbench.properties file and how to access it on either a Macintosh or Windows machine.
|
Resource For… |
Chapter |
Section |
|---|---|---|
|
Checking Web Services |
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|
Stop Services |
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|
Start Services |
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|
Configuring the PM Cell in the i2b2Workbench.properties file |
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|
Accessing the i2b2Workbench.properties file on a Mac |
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|
Accessing the i2b2Workbench.properties file on Windows |
